Understanding line sync and expected speeds
The actual speed achieved depends upon the distance
from the exchange and quality of the telephone line. At certain times,
congestion within the network may also result in reduced speeds. In all
cases we will provide you with an estimated "sync range" that your telephone
line will support prior to agreeing a contract with ourselves. If you wish to discuss
the quality of your line in technical detail, please do get in touch. We
will happily go into detailed specifics.
Do the Aquiss broadband packages listed on this page
also include telephone line rental?
Yes. The details on this page include our home telephone line rental service as part of a combined package. Any call charges made will be charged at our normal telephone rates that can be seen by clicking here
How long will it take to transfer a broadband
service to Aquiss?
Transferring active broadband and telephone services from another Service Provider generally completed within 10 working days. Bulk transfers can take
up to 14 working days depending on quantity. You can expect a short service
interruption of between 20 minutes and 2 hours on the day of transfer - but
it's worth it once it's done!
I require more than one public static IP. Is this possible?
Yes. Whilst for the vast majority of customers our standard single static IP will be fine, we do offer the option of No-NAT 8 (/29) range for £3.00 per month. This can either be ordered during your application or upgraded at a later date.
Can I change to Aquiss Superfast Fibre during my minimum contract period?
Yes. The rollout of Aquiss Superfast Fibre (FTTC &
FTTP) continues to grow, so we are aware that customers may want to change
products. If you wish to move to one of our Superfast Fibre
products, such as
, we will stop
the contract in place and then agree a new contract based on the new fibre
If I want to end my contract, is there a charge?
Maybe, depending on what your looking to do. If
your not moving your service to another ISP, known as migrating, there would
be a £40.00 Broadband Cease fee. If your migrating away from Aquiss there would be no charge. Of course, if there are any
remaining months left on your minimum contract to complete, you would also need
to settle these in full. It should be noted that charges will also be triggered
if your telephone service is cancelled causing our broadband service to be
I am moving home, is there a charge?
Yes. There will be a £40.00 Broadband Cease fee to end the service at your current property. If there are any
remaining months left on your minimum contract to complete, whilst at this property, you would also need to settle these in full. Contracts are not transferred between properties. Reactivation charges at your new property are possible,
subject to contract options available and availability. It should be noted that charges will also be triggered
if your telephone service is cancelled causing our broadband service to be ceased.
I notice there are a couple of options to
increase the upload sync up to 2.2 Mbps. Do I need any special hardware?
Yes. To take advantage of enhanced upload syncs, a
router or modem that supports ADSL2+ Annex M is required Annex M enables you
to increase your upload speed by trading some of your download speed. Annex
M also guarantees an upstream throughput of 85% of the upstream sync rate
between the hours of 8am and 5pm, Monday to Friday, excluding UK public and
Available payment options
We offer a wide range of payment options that can be setup securely via our online eBilling platform. These include Direct Debit, Credit and Debit cards (including Amex), Bank Transfer and Standing Order.
Further thoughts or questions?
It is more than likely that you are looking for some specific information or
generally have a few unanswered questions that we have not managed to get squeezed
onto this page. We have therefore prepared an extended FAQ guide which can be
. However, we are a friendly bunch, so don't be shy, give us a call on
01746 708090 or drop us an email on firstname.lastname@example.org