Understanding line sync and expected speeds
The actual speed achieved depends upon the distance
from the cabinet and quality of the telephone line. At certain times,
congestion within the network may also result in reduced speeds. In all
cases we will provide you with an estimated "sync range" that your telephone
line will support prior to agreeing a contract with ourselves. Nationally,
10% of our customers receive average throughput speeds of 35.00 Mbit/s where
customers have taken Option 1 or 2 and average throughput speeds of 67.00
Mbit/s where customers have taken Option 3. These figures were correct
as of July 2020. We
will happily go into detailed specifics.
How long will it take to transfer from a ADSL broadband
service to Aquiss Fibre?
Transferring an active broadband service from another Internet Service Provider are generally completed within 12 working days, although it's often less than this. Bulk transfers can take up to 14 working days depending on quantity. You can expect a short service interruption of between 20 minutes and 2 hours on the day of transfer.
Migrations to Aquiss from a copper based ADSL service to a Aquiss FTTC fibre
services are currently FREE, saving £96.00 (inc VAT). If you're
looking to migrate from a current fibre service, please see the next
question/answer.
I require more than one public static IP. Is this possible?
Yes. Whilst for the vast majority of customers our standard single static IP will be fine, we do offer the option of No-NAT 8 (/29) range for £3.00 per month. This can either be ordered during your application or upgraded at a later date.
What hardware will I need to supply in order to work with the Aquiss FTTC service?
You will need to supply a VDSL Fibre Router with an built-in modem (a combined unit). An older ADSL router will not work with fibre services. All phone sockets within the property will also need to have a filter attached if not done so already.
If I want to end my contract, is there a charge?
Maybe, depending on what you're looking to do. If you are not moving your broadband service to another ISP, there would be a £40.00 Broadband Cease fee. However, if you have decided to move your active broadband service to another Internet Provider (migrating away from Aquiss), no Broadband Cease fee would be applied by Aquiss, as long as the new provider follows the correct migrating procedures. Of course, if there are any remaining months left on your minimum contract to complete, you would need to settle these in full. It should be noted that a Broadband Cease Fee would also be triggered if your telephone service is cancelled causing our broadband service to be ceased.
I am moving home, is there a charge?
Yes. There will be a £40.00 Broadband Cease fee to end the service at your current property. If there are any
remaining months left on your minimum contract to complete, whilst at this property, you would also need to settle these in full. Contracts are not transferred between properties. Reactivation charges at your new property are possible,
subject to contract options available and availability. It should be noted that charges will also be triggered
if your telephone service is cancelled causing our broadband service to be ceased.
Further thoughts or questions?
It is more than likely that you are looking for some specific information or
generally have a few unanswered questions that we have not managed to get squeezed
onto this page. We have therefore prepared an extended FAQ guide which can be
found by
clicking here. However, we are a friendly bunch, so don't be shy, give us a call on
01746 708090 or drop us an email on sales@aquiss.net
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