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Aquiss Home Broadband Packages

Looking for something new and fresh? The family broadband range from Aquiss is certainly all that, providing both high quality and high speed broadband Internet access.

We always enable services at the fastest possible speed that your telephone line can support making our packages the ideal solution for video streaming, downloading large files like music tracks and movies as well as email and general web browsing.

All packages come with a relaxed unmetered off-peak period (Between midnight until 8.00am, Monday to Friday and all day weekends). Simply select from our range of packages below.

 

Free Broadband Migration from BT based services

Minimum Contract Period

1 Month

1 Month

1 Month

1 Month

Downstream Line Sync

Up to 20 Mbps

Up to 20 Mbps

Up to 20 Mbps

Up to 20 Mbps

Upstream Line Sync

Up to 1.4 Mbps

Up to 1.4 Mbps

Up to 1.4 Mbps

Up to 1.4 Mbps

Monthly Peak Usage Allowance

3 GB

30 GB

60 GB

90 GB

Unlimited Overnight Off-Peak Usage Allowance

Unlimited Weekend Off-Peak Usage Allowance

Static IP Address (IPv4 or IPv6) Allocation

Aquiss Email and Protection Pack

UK Based Customer Sales and Support




Understanding monthly usage allowances
Our broadband family packages come with an inclusive monthly peak usage allowance. This usage is consumed by both downloading and uploading data between the hours of 8.00am until midnight, Monday to Friday. At all other times we offer an relaxed unlimited off-peak period. The off-peak period could be used to schedule Windows Updates, BBC iPlayer/Sky Player downloads or similar which are generally quite large.


Understanding line sync and expected speeds
The actual speed achieved depends upon the distance from the exchange and quality of the telephone line. At certain times, congestion within the network may also result in reduced speeds. In all cases we will provide you with an estimated "sync range" that your telephone line will support prior to agreeing a contract with ourselves. Nationally, 10% of our customers receive throughput speeds above 10.09 Mbit/s on ADSL2+ connections and 3.58 Mbit/s on ADSL connections. These figures are correct as of March 2012. If you wish to discuss the quality of your line in technical detail, please do get in touch. We will happily go into detailed specifics.


Is this product compatible with Smart TV's, BBC iPlayer and Sky Anytime+?
Yes, both the BBC iPlayer service and various streaming services that are enabled in smart TVs are fully compatible. Likewise Sky's Anytime+ service will also work via the Aquiss Family Premium broadband service, allowing you to watch catch-up television via your Sky set-top box and your Aquiss broadband connection. Please note certain services such as streaming (e.g. BBC iPlayer) require a minimum connection speed in order to perform effectively. If your connection speed falls below this minimum speed threshold you may be unable to use the service. Most of these services offer a free checker which will allow you to test if your connection is suitable to support the service. For more detailed information please check the minimum speed requirements with the service provider. For example, the BBC iPlayer website states a minimum speed of 1Mbps is recommended.


Are there any other options I can think about?
Our family broadband packages come with a range of options that can be added at any time. You can upgrade from a single static IP to a no-nat range of 8 static IPs for £2.40 a month (£12.00 one-off setup charge). If you want BT Openreach to repair reported faults quicker, then you can upgrade your line to include Enhanced Care for £12.00 a month or if you wish to ensure BT maintain a higher network quality on your line, consider adding Elevated Best Efforts for £7.20 a month. If your unsure what any of this means, then do get in touch.
- You can upgrade from our standard SMTP service to Authenticated SMTP (send emails through Aquiss from your mobile!) for £1.00 a month.


Available payment options
Monthly payments can be made securely via our online e-billing platform using a wide range of credit and debit card payment options. Payments can also be made via BACS, Standing Orders or PayPal arrangements.


Further thoughts or questions?
It is more than likely that you are looking for some specific information or generally have a few unanswered questions that we have not managed to get squeezed onto this page. We are a friendly bunch, so don't be shy, give us a call on 01746 708090 or drop us an email on sales@aquiss.net




The Small Print and Highlighted Key Facts


The following section is a little more technical, but fear not, if you are unsure of any of the contents, please do get in touch with our customer services team. We are always only to happy to help translate this into understandable context.

The maximum speed you will receive is dependent on a mixture of conditions. However, we will automatically attempt to activate your service at the fastest possible speeds, up to 24Mbps. If your exchange is yet to be enabled with ADSL2+ technology, we will enable your line up to 8Mbps via ADSL technology and upgrade the line as soon as upgrades are completed at your telephone exchange.

In all cases we will provide you with an estimated range of speeds that your line will support prior to agreeing a contract with ourselves.

The inbound migration charge of a current active BT based broadband service to Aquiss is £0.00 FREE. Migration from a non BT based broadband service (LLU service) will be chargeable at £49.95. Activation of broadband on a telephone line where no broadband currently exists will be chargeable at £49.95 (one-off). Ceasing the broadband service in full (no outbound migration) will be subject to a £30.00 (one-off) Broadband Cease Charge, otherwise migrating away from Aquiss via the use of a valid MAC Key that we supply will not be charged. Moving the broadband service to another property (house move) will be subject to a £79.95 one-off charge.

No router or modem is provided by Aquiss. The Aquiss service will work with all UK approved ADSL routers.

All prices include VAT unless otherwise stated and are shown in GBP. E & OE.
 



Contact

16 St. John Street, Bridgnorth, Shropshire, WV15 6AG

t: 01746 708090

f: 01746 708091

sales@aquiss.net

 

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