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Aquiss phone services come with a minimum 1 month contract with competitive line rental prices, a low call connection fee to UK geographic or mobile numbers, no minimum call fees and reduced call charges. This is the perfect complimentary service to your Aquiss Broadband connection or as a Standalone product.
 

Line Rental Package Options
 

Home Line Rental with 1 Month Contract

£72.00 (inc VAT) *

£0.00 (inc VAT) **

£17.00 (inc VAT)

Business Line Rental with 1 Month Contract

£72.00 (inc VAT) *

£0.00 (inc VAT) **

£19.20 (inc VAT)

*If you believe that your property has recently had a telephone service in place, there is a chance we can do "Line Restart" rather than a New Install. Where possible, the activation will only be £20.00 (inc VAT) and normally phone services will be restored within 48 hours. Call us with your full address details and we will check the situation for you. 

** Free telephone line transfers only apply to BT based phone lines. Transferring from TalkTalk, Sky, Virgin Media (using non BT Lines) will be considered a New Install, at the prices shown above.


Highlighted Call Charges
 

UK Geographic (01, 02 etc)

5.00p/min

5.00p/min

5.00p/min

UK Mobile (O2)

12.00p/min

12.00p/min

12.00p/min

UK Mobile (Vodaphone)

12.00p/min

12.00p/min

12.00p/min

UK Mobile (EE)

12.00p/min

12.00p/min

12.00p/min

UK Mobile (T-Mobile)

12.00p/min

12.00p/min

12.00p/min

UK Mobile (3 Network)

12.00p/min

12.00p/min

12.00p/min

UK 0845 Numbers

8.00p/min Access Charge + Service Charge

UK 0870 Numbers

8.00p/min Access Charge + Service Charge

 
Call Features

Caller Display

£0.00 (inc VAT)

Call Waiting

£1.20 (inc VAT)

Call Divert

£1.20 (inc VAT)

Call Barring

£1.20 (inc VAT)

Ring Back

£1.20 (inc VAT)

Choose to Refuse

£1.20 (inc VAT)

Reminder Call

£1.20 (inc VAT)

1571 Voicemail

£3.60 (inc VAT)

All charges listed are charges, per minute and include VAT, unless specifically stated. Call Features are optional and charged monthly. To see our full list of rates, including international charges Click Here .




Rental Comparisons
 

Contract Length

1 Month

12 Months

12 Months

12 Months

12 Months

UK Geographic Peak Charge

5.00p/min

15.00p/min

9.94p/min

13.50p/min

8.90p/min

UK Mobile Peak Charge

12.00p/min

18.00p/min

19.35p/min

15.00p/min

12.70p/min

Call Connection Fee

10.00p

23.00p

14.94p

22.00p

13.87p

Access Charge (08, 09, 118 Numbers)

8.00ppm

15.00ppm

10.25ppm

9.58ppm

9.50ppm

Home Line Rental Charge

£17.00/month

£26.35/month

£19.00/month

£23.19/month

£18.99/month

All prices include VAT, unless specifically stated.
Comparison is based upon the standard landline service offered by each respective provider, excluding personal deals and special offers. Comparison details displayed are correct as of May 1st 2023.



What is the minimum contract length with Aquiss phone services?
Both our home and business phone services come with a minimum 1 month contract. We ask that if you are looking to move your phone services away from ourselves that 30 days minimum written notice is provided.


Will Aquiss provide me with an itemised breakdown of my calls?
Yes. We provide all customers, for free, a complete and historical breakdown of calls, that is fully searchable, via our online eBilling portal.


What are the define times for Peak, Off-Peak and Weekend calls?
Peak time periods are defined as calls that were started between 08:00 - 17:59 weekdays. Off-peak times are defined as calls started between 18:00 - 07:59 weekdays and finally weekends are defined as calls that were started between 00:00 - 23:59 on Saturday and Sunday..


How are call charges calculated?
Call charges are displayed in pence per minute. Calls are billed by the minute. The charge band used (peak/off-peak/weekend etc) is defined by when a call is started and applies for entire duration of the call. Call charges will be rounded up to the nearest penny.


If I want to end my contract, what notice period do I have to provide?
We require a minimum 30 days notice to end a phone service with ourselves.


Further thoughts or questions?
It is more than likely that you are looking for some specific information or generally have a few unanswered questions that we have not managed to get squeezed onto this page. We are a friendly bunch, so don't be shy, give us a call on 01746 708090 or drop us an email on sales@aquiss.net



Experience customer service the way it should be

We were founded in 2005 as an independent, vibrant, family owned Internet Service Provider business, which still remains the case today. We are an extremely approachable company to work with, which is reflected by our customers staying with Aquiss for an average of 7 years. Our reviews also speak for themselves. We have never dropped outside the top 5 rated ISPs for over 10 years on ISPreview and we are also rated 5* on both Trustpilot and Google Reviews. What we do at Aquiss, we do well, as can be seen by the reviews below.



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Customer Support
01746 708090 opt 1
support@aquiss.net


Customer Sales
01746 708090 opt 2
sales@aquiss.net
Aquiss Limited
16 Saint John Street, Bridgnorth, Shropshire, WV15 6AG


All prices shown include VAT unless otherwise stated. E & OE.
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