Understanding line sync and expected speeds
The actual speed achieved depends upon the distance
from the cabinet and quality of the telephone line. At certain times,
congestion within the network may also result in reduced speeds. In all
cases we will provide you with an estimated "sync range" that your telephone
line will support prior to agreeing a contract with ourselves. Nationally,
10% of our customers receive average throughput speeds of 32.81 Mbit/s where
customers have taken Option 1 or 2 and average throughput speeds of 65.63
Mbit/s where customers have taken Option 3 or 4. These figures were correct
as of January 2016. We
will happily go into detailed specifics.
How long will it take to transfer from a ADSL broadband
service to Aquiss Fibre?
Transferring an active broadband service from another Internet Service Provider are generally completed within 12 working days, although it's often less than this. Bulk transfers can take
up to 14 working days depending on quantity. You can expect a short service
interruption of between 20 minutes and 2 hours on the day of transfer - but
it's worth it once it's done.
Transfers to Aquiss from a copper based ADSL service to a Aquiss FTTC fibre
services are currently FREE, saving £80.00 (ex VAT). If your
looking to migrate from a current fibre service, please see the next
Do I have a choice of installation options with Aquiss?
Yes. We offer a couple of different installation choices with our FTTC products. The first option being a Wires-Only Self Install solution, where no engineer will attend the property directly and the second solution being an appointed Managed Engineer Install option, where an engineer will arrive at the property. The Wires-Only Self Install option is the perfect choice where time off work is not possible.
What hardware will I need to supply in order to work with the Aquiss FTTC service?
You will need to supply a VDSL Fibre Router with an built-in modem (a combined unit). An older ADSL router will not work with fibre services. All phone sockets within the property will also need to have a filter attached if not done so already.
What about Traffic Shaping, Traffic Management,
Traffic Throttling or Port Blocking?
A question that many services providers will hide
in their terms and conditions or claim denial, or worst still, will deploy
without noitce. That's not Aquiss. Our approach is to be open and upfront,
right from the start. This question normally comes from our more technical
customers, so we have prepared a larger technical document which can be
Do the Aquiss FTTC details listed on this page
also include telephone line rental?
No. The details on this page do not include
telephone line rental services or charges. Our service will work fine with
any BT based telephone service, as part of exchange network partnership.
Alternatively, you can add Aquiss telephone services, now or in the future.
Details of Aquiss telephone services can be found by
If I want to end my contract, is there a charge?
Maybe, depending on what your looking to do. If
your not moving your service to another ISP, there would
be a £33.33 Broadband Cease fee. However, if you have decided to move your active broadband service to another Internet Provider (migrating away from Aquiss), no Broadband Cease fee would be applied by Aquiss, as long as the new provider follows the correct migrating procedures. Of course, if there are any remaining months left on your minimum contract to complete, you would need to settle these in full. It should be noted that a Broadband Cease Fee would also be triggered if your telephone service is cancelled causing our broadband service to be ceased.
I am moving home, is there a charge?
Yes. There will be a £33.33 Broadband Cease fee to end the service at your current property. If there are any
remaining months left on your minimum contract to complete, whilst at this property, you would also need to settle these in full. Contracts are not transferred between properties. Reactivation charges at your new property are possible,
subject to contract options available and availability. It should be noted that charges will also be triggered
if your telephone service is cancelled causing our broadband service to be ceased.
Available payment options
Our primary method of payment for packages quoted
on this page is via Direct Debit. Payments can be made securely online via our e-billing platform using a wide range
of alternative payment options, including credit and debit cards, Paypal,
BACS or Standing Order, however these will subject to a payment processing fee of £1.00
Can I have a brief summary of possible charges?
Yes, of course. Excluding any offers, if you're
having FTTC installed for the first time, there will be a £0.00
(one-off) charge. You may have to purchase a VDSL fibre router. Your monthly charge will depend on the
option selected. You will be comitted to a contract for the minimum contract
period of 12 months.
Further thoughts or questions?
It is more than likely that you are looking for some specific information or
generally have a few unanswered questions that we have not managed to get squeezed
onto this page. We have therefore prepared an extended FAQ guide which can be
. However, we are a friendly bunch, so don't be shy, give us a call on
01746 708090 or drop us an email on firstname.lastname@example.org