Understanding monthly usage allowances
Our broadband family packages come with an inclusive monthly peak usage allowance. This usage is
consumed by both downloading and uploading data between the hours of 8.00am until
midnight, Monday to Friday. At all
other times we offer an relaxed unlimited off-peak period. The off-peak period
could be used to schedule Windows Updates, BBC iPlayer/Sky Player downloads or
similar which are generally quite large.
Understanding line sync and expected speeds
The actual speed achieved depends upon the distance
from the exchange and quality of the telephone line. At certain times,
congestion within the network may also result in reduced speeds. In all
cases we will provide you with an estimated "sync range" that your
telephone line will
support prior to agreeing a contract with ourselves. Nationally, 10% of our
customers receive throughput speeds above 10.09 Mbit/s on ADSL2+ connections
and 3.58 Mbit/s on ADSL connections. These figures are correct as of March
2012. If you wish to discuss
the quality of your line in technical detail, please do get in touch. We
will happily go into detailed specifics.
Is this product compatible with Smart TV's, BBC
iPlayer and Sky Anytime+?
Yes, both the BBC iPlayer service and various
streaming services that are enabled in smart TVs are fully compatible.
Likewise Sky's Anytime+ service will also work via the Aquiss Family Premium broadband service, allowing you to watch catch-up
television via your Sky set-top box and your Aquiss broadband connection.
Please note certain services such as streaming (e.g. BBC iPlayer) require a
minimum connection speed in order to perform effectively. If your connection
speed falls below this minimum speed threshold you may be unable to use the
service. Most of these services offer a free checker which will allow you to
test if your connection is suitable to support the service. For more
detailed information please check the minimum speed requirements with the
service provider. For example, the BBC iPlayer website states a minimum
speed of 1Mbps is recommended.
Are there any other options I can think about?
Our family broadband packages come with a range of options
that can be added at any time. You can upgrade from a
single static IP to a no-nat range of 8 static IPs for £2.40 a month (£12.00
one-off setup charge). If you
want BT Openreach to repair reported faults quicker, then you can upgrade
your line to
include Enhanced Care for £12.00 a month or if you wish to ensure BT maintain a
higher network quality on your line, consider adding Elevated Best Efforts
for £7.20 a month. If your unsure what any of this means, then do get in
- You can upgrade from our standard SMTP service to Authenticated SMTP (send
emails through Aquiss from your mobile!) for £1.00 a month.
Available payment options
Monthly payments can be made securely via our online e-billing platform using a wide range of credit and debit card payment options. Payments can also be made via BACS, Standing Orders or PayPal
Further thoughts or questions?
It is more than likely that you are looking for some specific information or
generally have a few unanswered questions that we have not managed to get squeezed
onto this page. We are a friendly bunch, so don't be shy, give us a call on
01746 708090 or drop us an email on email@example.com