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Aquiss Home Unlimited Fibre Broadband Packages

We are very proud at Aquiss to be right at the leading edge, being just one of a handful of Internet Service Providers who are offering new superfast fibre broadband technologies as they are being rolled out across the UK.

With Aquiss you're offered a range of professional superfast fibre broadband connections that should appeal to those who are serious about good quality broadband connectivity within the home. The table below compares the features.


 

FREE Wires-Only Self Install / Migration (Saving £96.00)

FREE 3 Months Fibre Broadband

Minimum Contract Period

12 Months

12 Months

12 Months

12 Months

Downstream Line Sync

Up to 38 Mbps

Up to 38 Mbps

Up to 76 Mbps

Up to 76 Mbps

Upstream Line Sync

Up to 2 Mbps

Up to 10 Mbps

Up to 20 Mbps

Up to 20 Mbps

Monthly Usage Allowance

Unlimited

Unlimited

Unlimited

Unlimited

Care Level Included

Standard Care

Standard Care

Standard Care

Standard Care

Static IPv4 Address Allocation

1 NAT

1 NAT

1 NAT

8 No-NAT

Static IPv6 Address Allocation

native /56

native /56

native /56

native /56

Aquiss Email and Protection Pack

UK Based Customer Sales and Support

 




Understanding line sync and expected speeds
The actual speed achieved depends upon the distance from the cabinet and quality of the telephone line. At certain times, congestion within the network may also result in reduced speeds. In all cases we will provide you with an estimated "sync range" that your telephone line will support prior to agreeing a contract with ourselves. Nationally, 10% of our customers receive average throughput speeds of 32.81 Mbit/s where customers have taken Option 1 or 2 and average throughput speeds of 65.63 Mbit/s where customers have taken Option 3 or 4. These figures were correct as of January 2016. We will happily go into detailed specifics.


How long will it take to transfer from a ADSL broadband service to Aquiss Fibre?
Transferring an active broadband service from another Internet Service Provider are generally completed within 12 working days, although it's often less than this. Bulk transfers can take up to 14 working days depending on quantity. You can expect a short service interruption of between 20 minutes and 2 hours on the day of transfer. Migrations to Aquiss from a copper based ADSL service to a Aquiss FTTC fibre services are currently FREE, saving £96.00 (inc VAT). If your looking to migrate from a current fibre service, please see the next question/answer.


Do I have a choice of installation options with Aquiss?
Yes. We offer a couple of different installation choices with our FTTC products. The first option being a Wires-Only Self Install solution, where no engineer will attend the property directly and the second solution being an appointed Managed Engineer Install option, where an engineer will arrive at the property. The Wires-Only Self Install option is the perfect choice where time off work is not possible.


What hardware will I need to supply in order to work with the Aquiss FTTC service?
You will need to supply a VDSL Fibre Router with an built-in modem (a combined unit). An older ADSL router will not work with fibre services. All phone sockets within the property will also need to have a filter attached if not done so already.


What about Traffic Shaping, Traffic Management, Traffic Throttling or Port Blocking?
A question that many services providers will hide in their terms and conditions or claim denial, or worst still, will deploy without notice. That's not Aquiss. Our approach is to be open and upfront, right from the start. This question normally comes from our more technical customers, so we have prepared a larger technical document which can be found by clicking here.


Do the Aquiss FTTC details listed on this page also include telephone line rental?
No. The details on this page do not include telephone line rental services or charges. Our service will work fine with any BT based telephone service, as part of exchange network partnership. Alternatively, you can add Aquiss telephone services, now or in the future. Details of Aquiss telephone services can be found by clicking here.


If I want to end my contract, is there a charge?
Maybe, depending on what your looking to do. If you are not moving your broadband service to another ISP, there would be a £40.00 Broadband Cease fee. However, if you have decided to move your active broadband service to another Internet Provider (migrating away from Aquiss), no Broadband Cease fee would be applied by Aquiss, as long as the new provider follows the correct migrating procedures. Of course, if there are any remaining months left on your minimum contract to complete, you would need to settle these in full. It should be noted that a Broadband Cease Fee would also be triggered if your telephone service is cancelled causing our broadband service to be ceased.


I am moving home, is there a charge?
Yes. There will be a £40.00 Broadband Cease fee to end the service at your current property. If there are any remaining months left on your minimum contract to complete, whilst at this property, you would also need to settle these in full. Contracts are not transferred between properties. Reactivation charges at your new property are possible, subject to contract options available and availability. It should be noted that charges will also be triggered if your telephone service is cancelled causing our broadband service to be ceased.


Available payment options
Our primary method of payment for packages quoted on this page is via Direct Debit. Payments can be made securely online via our e-billing platform using a wide range of alternative payment options, including credit and debit cards, Paypal, BACS or Standing Order, however these will subject to a Payment Processing Fee of 4%.


Can I have a brief summary of possible charges?
Yes, of course. Excluding any offers, if you're having FTTC installed for the first time, there will be a £0.00 (one-off) charge. You may have to purchase a VDSL fibre router. Your monthly charge will depend on the option selected. You will be comitted to a contract for the minimum contract period of 12 months.


Further thoughts or questions?
It is more than likely that you are looking for some specific information or generally have a few unanswered questions that we have not managed to get squeezed onto this page. We have therefore prepared an extended FAQ guide which can be found by clicking here. However, we are a friendly bunch, so don't be shy, give us a call on 01746 708090 or drop us an email on sales@aquiss.net



All prices include VAT unless otherwise stated and are shown in GBP. E & OE.

Contact

16 St. John Street, Bridgnorth, Shropshire, WV15 6AG

t: 01746 708090

f: 01746 708091

sales@aquiss.net

 

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