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Aquiss Family Premium Unlimited Broadband

The Family Premium Unlimited broadband package range are our enterprise grade broadband solutions for the professional home user, though equally a perfect solution for small home businesses.
 

 

Minimum Contract Period

12 Months

12 Months

12 Months

12 Months

Downstream Line Sync

Up to 19 Mbps

Up to 19 Mbps

Up to 19 Mbps

Up to 19 Mbps

Upstream Line Sync

Up to 1.3 Mbps

Up to 1.3 Mbps

Up to 2.2 Mbps

Up to 2.2 Mbps

Monthly Usage Allowance

Unlimited

Unlimited

Unlimited

Unlimited

Care Level Included

Standard Care

Standard Care

Standard Care

Standard Care

Static IPv4 Address Allocation

1 NAT

8 No-NAT

1 NAT

8 No-NAT

Static IPv6 Address Allocation

native /56

native /56

native /56

native /56

Gaming Mode : Lower Latency Controls

Aquiss Email and Protection Pack

UK Based Customer Sales and Support

 




I'm not a fan of long term contracts, are there any solutions?
Yes. A 12 month contract is the default option on this package range, however, if you would rather have a 1 month minimum contract, we offer a dedicated broadband range that provides this. This can be found http://www.aquiss.net/broadband-family.php. Please call us on 01746 708090 if you need further clarity on this option.


Understanding line sync and expected speeds
The actual speed achieved depends upon the distance from the exchange and quality of the telephone line. At certain times, congestion within the network may also result in reduced speeds. In all cases we will provide you with an estimated "sync range" that your telephone line will support prior to agreeing a contract with ourselves. If you wish to discuss the quality of your line in technical detail, please do get in touch. We will happily go into detailed specifics.


What is the Online Gaming Mode mentioned above all about?
In order to prevent packet loss and avoid high latency during the online gaming experience, we have combined our own in-house Anti-Loss Tool (ALT) that monitors the network performance with controls for technical aspects such as FAST Path, Interleaving, Latency and Target SNR (line noise) levels.


How long will it take to migrate a broadband service to Aquiss?
Migrations (via a MAC Key) are completed within 7 to 10 days, although it's often even less than this. Bulk migrations can take up to 10 working days depending on quantity. You can expect a short service interruption of between 20 minutes and 2 hours on the day of migration - but it's worth it once it's done!


If I want to end my contract, is there a charge?
Maybe, depending on what your looking to do. If your not moving your service to another ISP, known as migrating, there would be a £40.00 Broadband Cease fee. If your migrating away from Aquiss (via the use of a MAC Key) there would be no charge. Of course, if there are any remaining months left on your minimum contract to complete, you would also need to settle these in full. It should be noted that charges will also be triggered if your telephone service is cancelled causing our broadband service to be ceased.


I am moving home, is there a charge?
Yes. There will be a £40.00 Broadband Cease fee to end the service at your current property. If there are any remaining months left on your minimum contract to complete, whilst at this property, you would also need to settle these in full. Contracts are not transferred between properties. Reactivation charges at your new property are possible, subject to contract options available and availability. It should be noted that charges will also be triggered if your telephone service is cancelled causing our broadband service to be ceased.


I notice there are a couple of options to increase the upload sync up to 2.2 Mbps. Do I need any special hardware?
Yes. To take advantage of enhanced upload syncs, a router or modem that supports ADSL2+ Annex M is required Annex M enables you to increase your upload speed by trading some of your download speed. Annex M also guarantees an upstream throughput of 85% of the upstream sync rate between the hours of 8am and 5pm, Monday to Friday, excluding UK public and bank holidays.


Is the Aquiss Family Premium Unlimited range available in my area?
Coverage of our Family Unlimited Premium range is available to around 95% of the UK population. If you wish to enquire about availability in your area do give us a call on 01746 708090.


Available payment options
Our primary method of payment for packages quoted on this page is via Direct Debit. Payments can be made securely online via our e-billing platform using a wide range of alternative payment options, including credit and debit cards, Paypal, BACS or Standing Order, however these will subject to a payment processing fee of £1.20 per month.


Further thoughts or questions?
It is more than likely that you are looking for some specific information or generally have a few unanswered questions that we have not managed to get squeezed onto this page. We have therefore prepared an extended FAQ guide which can be found by clicking here. However, we are a friendly bunch, so don't be shy, give us a call on 01746 708090 or drop us an email on sales@aquiss.net


All prices include VAT unless otherwise stated and are shown in GBP. E & OE.

Contact

16 St. John Street, Bridgnorth, Shropshire, WV15 6AG

t: 01746 708090

f: 01746 708091

sales@aquiss.net

 

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